bdtk's Privacy Policy

1 Introduction & Purpose

bdtk is a safe and reliable online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how bdtk collects, stores, processes, and under what circumstances shares your personal information with third parties.

By using bdtk's website or services, you acknowledge and agree to the terms described in this policy. We may update this policy as needed; any changes will be published on the site. We therefore encourage you to revisit this page from time to time.

This policy complements our Terms & Conditions and Responsible Gaming policy, and should be read together with them.

2 What Information We Collect

bdtk collects only the information necessary to run the platform smoothly and provide you with better service. The categories of information collected are described below:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above)
• Mobile number (for contact and account verification)
• Email address
• User-chosen username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

To ensure account security and prevent fraudulent activity, we verify identity when required. The following may be collected during this process:

• National ID (NID) or passport copy
• Proof of residential address (utility bill or bank statement)
• Selfie or photo (where applicable)

2.3 Financial Transaction Information

bKash, Nagad, and Rocket are used for payments at bdtk in Bangladesh. For these transactions we collect:

• Mobile banking number (bKash / Nagad / Rocket)
• Deposit and withdrawal amounts and dates
• Transaction reference numbers

2.4 Usage & Technical Information

• IP address and device information (operating system, browser type)
• Which pages were visited on the site and for how long
• Gameplay history (which games were played, bets placed, and outcomes)
• Login time and location-related information
• Information collected through cookies and similar tracking technologies

2.5 Communication Information

When you contact us via our 24/7 live chat or email ([email protected]), a record of that conversation may be stored — for the purpose of improving service quality and resolving disputes.

3 Purpose of Using Your Information

bdtk uses the information collected for the following purposes:

3.1 Account Management & Security

• Creating, verifying, and maintaining accounts
• Preventing identity fraud and unauthorized access
• Detecting suspicious transactions
• Age verification — ensuring service is provided only to users aged 21 and above

3.2 Service Delivery & Improvement

• Processing deposits and withdrawals
• Awarding bonuses and promos, and activating VIP benefits
• Personalizing the gaming experience
• Reviewing and improving platform performance and usability

3.3 Communication

• Sending important account-related notifications
• Responding to support requests
• Informing you of service changes or updates to this policy

3.4 Regulatory Compliance & Legal Obligations

• Complying with applicable anti-money laundering (AML) and counter-terrorist financing (CFT) regulations
• Responding to legal claims or lawful requests from authorities
• Implementing responsible gaming policies

4 Sharing & Disclosure of Information

bdtk does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers that perform certain functions on behalf of bdtk — such as payment processing, identity verification, or cybersecurity monitoring. These partners are given only the information required to carry out their work, and they operate under our strict confidentiality agreements.

4.2 Legal Obligations

bdtk may disclose information when required to do so by a court order, a lawful request from an investigating authority, or any other legal obligation.

4.3 Business Transfers

If bdtk's business is merged, acquired, or sold for any reason, user information may form part of that transaction. You will be notified in advance in such a case.

5 Cookies & Tracking Technologies

bdtk uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions, ensure security, and support the site's core functionality.
• Functionality cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Used to understand site visit patterns and improve the user experience.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some key site features to stop working correctly.

6 Data Retention & Security

6.1 Data Retention Period

bdtk retains your information for as long as it is needed. In general:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information (particularly financial transaction records) may be retained for a defined period in accordance with legal obligations.
• Support conversations are deleted after the necessary period has passed.

6.2 Security Measures

The measures bdtk follows to protect your information:

• SSL (Secure Socket Layer) encryption — fully securing data during transfer
• Encryption of stored data (including passwords)
• Access controls — only authorized staff can view the information they need
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) support

7 User Rights

As a bdtk user, you have the following rights:

7.1 Right to Access

You may request at any time to know what information we have stored about you and how it is being used.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not be fully fulfilled where there are legal obligations or financial transaction records involved.

7.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. This will not affect any processing that has already taken place.

7.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

8 International Data Transfers

bdtk operates primarily with a focus on the Bangladesh market. However, for technical reasons, some data may be processed or stored on servers located in other countries. In such cases, we ensure that the relevant parties follow appropriate data protection standards and that the necessary agreements are in place to safeguard user information.

9 Privacy of Minors

bdtk strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors. Our registration process includes an age verification step.

If it comes to our attention that information from a minor has been collected inadvertently, we will immediately delete that information and the associated account.

10 Policy Changes

bdtk may review and update this privacy policy from time to time. For significant changes, we will:

• Publish the updated policy on this page
• Notify you by email or account notification
• State the effective date of the changes

Continued use of the site after any changes will be considered acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the bdtk support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the site
• Support Language: Bengali and English

Our team processes requests in both Bengali and English and will respond as quickly as possible.